The HandyAsk Plumber agent knows the common breakdowns, the first safety steps, your prices and your time slots. It reassures the customer, gives an honest price range and books the appointment. You get an SMS: who, where, what, when.
Hello, I'm the assistant of Marchal Plumbing. Leak, water heater failure, blocked toilet, bathroom quote: tell me what's going on, I'll point you in the right direction and offer you a time slot.
I have a leakNo hot waterRequest a quoteNo hot water since this morning, the tank is making a strange noise.
The agent asks where it's leaking, gives the safety step (shut-off valve, circuit breaker), estimates the job and offers a same-day slot.
« Close the valve under the sink. Leak repair: €90 to €140 incl. VAT. I can offer you 2pm or 4:30pm. »
It distinguishes a simple fault (thermostat, safety valve) from a replacement, states the fixed-price diagnosis and the price range for a new unit.
« Diagnosis €75 incl. VAT, deducted if repaired. 200 L tank installed: €850 to €1,200 incl. VAT. »
Toilet, sink, shower: the agent suggests safe steps, advises against chemical products where needed, and schedules an unblocking.
« Avoid chemical drain cleaners before we come. Simple unblocking: €110 to €160 incl. VAT. »
It asks the right questions (floor area, shower or bathtub, condition of what's there), gives a ballpark figure and sets up a site survey.
« For a 5 m² bathroom, expect €6,000 to €11,000 depending on the finishes. Free survey on Thursday? »
Real excerpt from an internal test, names changed. The annotations show what the agent does at each step.
Before any commercial question, the agent gives the step that limits the damage.
It states a range based on your price list and says what could change it.
It offers your real availability and collects the address and phone number.
You receive a summary by SMS. If it's an emergency, the alert goes out immediately.
Good evening, water is coming through the bathroom ceiling, I think it's from the apartment upstairs but they're not answering. What do I do??
Good evening, I understand, we'll handle this together. Right now: switch off the electricity in the bathroom at the fuse box (water and light fittings don't mix), put a basin underneath, and pierce a small hole in the ceiling blister if it's swelling, so it doesn't burst.
Is the water flowing continuously or dripping?Step 1
It's dripping fast, like a trickle. I've put a bucket down. The electricity is off.
Well done. Since the leak probably comes from the floor above, here's what you need to know: if your neighbor doesn't answer, notify the building manager or caretaker and, if there's a danger, the fire department can have the door opened. We can come to your place tonight to locate the leak and make it safe (shutting off the riser if necessary).
Saturday evening emergency call-out: call-out + 1 h = €160 incl. VAT, then €70/h. Repairs at the neighbor's will be covered by their insurance; I'll explain the water damage claim.Step 2
OK for tonight. How soon can you get here?
Karim is finishing a job in Vaulx-en-Velin. He can be at your place between 9:30pm and 10pm. Your address and a phone number?Step 3
24 cours Émile Zola, Villeurbanne, 3rd floor, door code 4512. 06 ·· ·· ·· 18.
Confirmed: tonight between 9:30pm and 10pm, 24 cours Émile Zola, 3rd floor, code 4512. Karim will call you 10 minutes before. You'll receive a confirmation SMS.
In the meantime: take photos of the ceiling and the bucket with the time showing, they'll be useful for the water damage claim (you have 5 business days to report it to your insurer).Step 4
Thank you, really.
Here is the knowledge base provided out of the box for a plumber. Every line can be edited from your workspace: your prices, your jobs, your service area.
| Service | Range incl. VAT |
|---|---|
| Call-out + diagnosis (deducted if repaired) | €75 |
| Simple leak repair (1 h) | €90 – 140 |
| Sink / toilet unblocking | €110 – 160 |
| Safety valve replacement | €120 – 180 |
| 200 L electric water heater installed | €850 – 1,200 |
| Full toilet replacement | €350 – 600 |
| Evening / weekend surcharge | + 50% |
Indicative ranges provided by default. The agent never quotes a price outside your list.
For each job, the agent knows the questions to ask, the safety steps and the average duration.
The agent politely declines requests outside your area and suggests a fellow tradesperson if you name one.
Create your plumber agent, add your prices and your area, share the link. 14 days free, no credit card.